Privacy Policy
1. Who we are
This privacy policy explains how Avie Networks Limited ("we", "us", "our") collects, uses, and protects personal data when you visit avie.co.uk (the "Site") or otherwise interact with us.
We are the "controller" of your personal data under the UK General Data Protection Regulation ("UK GDPR") and, where applicable, the EU General Data Protection Regulation ("EU GDPR").
Our contact details:
- Registered name: Avie Networks Limited
- Registered address: 38 Judges Walk, Norwich, Norfolk, NR4 7QF
- Company number: 04426318 (registered in England & Wales)
- Email: hello@avie.co.uk
If you have any questions about this policy or how we handle your data, please contact us using the details above.
2. What personal data we collect
We collect only the personal data we need to operate our Site and respond to you. Specifically:
| Category | Examples |
|---|---|
| Contact details you provide | Name, company name, email address, phone number, the service you're interested in, and any message content you submit via our contact form. |
| Technical data | IP address, browser type and version, device type, operating system, referring URL, pages visited, and timestamps — collected automatically through server logs. |
| Security / abuse-prevention data | A short-lived form token and basic signals used to detect automated submissions and spam (e.g. how long the form was on screen, whether our honeypot field was filled). |
| Cookie data | A single strictly-necessary cookie used to protect our contact form against cross-site request forgery. We do not set analytics or tracking cookies. See section 4. |
| Correspondence | Any information you include when you email, call, or message us. |
We do not knowingly collect special category data (such as health, religion, or political opinions) through the Site, and we ask that you do not send this to us in free-text fields.
3. How we use your data and our lawful bases
Under the UK GDPR, we must have a "lawful basis" for processing your personal data. The table below shows what we do with your data and the lawful basis we rely on for each purpose.
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries or messages you send us | Legitimate interests (to reply to you) and/or taking steps at your request before entering into a contract. |
| Providing services you have engaged us for | Performance of a contract with you, or steps taken at your request before entering into a contract. |
| Running, securing, and maintaining the Site; detecting and preventing fraud or abuse | Legitimate interests (keeping the Site available, performant, and secure). |
| Complying with legal, accounting, and regulatory obligations | Legal obligation. |
4. Cookies and similar technologies
A cookie is a small text file stored on your device. Our Site uses only strictly necessary cookies — specifically, an anti-forgery cookie set when you submit our contact form, to protect against cross-site request forgery attacks. This cookie is required for the form to work and does not track you across sites.
We do not use analytics, advertising, or third-party tracking cookies. Because we rely solely on strictly necessary cookies, no cookie banner is required.
You can block or delete cookies through your browser settings; doing so may prevent the contact form from working.
5. Who we share your data with
We do not sell your personal data. We share it only with trusted service providers ("processors") who help us operate the Site and our business, and only to the extent needed. These currently include:
- Email delivery: Microsoft 365 (Microsoft Ireland Operations Limited / Microsoft Corporation) — used to send notifications from our contact form and to correspond with you.
- IT infrastructure: our own servers and databases, located in the United Kingdom.
- Font delivery: web fonts are served from our own server; we do not load fonts or scripts from third-party CDNs on this Site.
Each processor that handles personal data on our behalf is bound by a written data processing agreement that requires them to keep your data secure and to process it only on our instructions.
We may also disclose personal data where we are legally required to do so (for example, to comply with a court order or regulatory request), or where necessary to protect our rights, property, or safety.
6. How long we keep your data
We keep personal data only for as long as we need it. In practice this means:
- Contact-form submissions: up to 24 months after our last interaction, then deleted or anonymised.
- Server logs and security / abuse-prevention data: typically up to 12 months.
- Records we need for legal or accounting reasons: for the period required by law (generally up to 6 years for accounting records in the UK).
- Client records: for the duration of our business relationship and a reasonable period afterwards, in line with our contractual obligations.
7. Your rights
Under the UK GDPR and EU GDPR, you have the following rights in relation to your personal data:
- Right of access — to ask for a copy of the personal data we hold about you.
- Right to rectification — to ask us to correct inaccurate or incomplete data.
- Right to erasure — to ask us to delete your data in certain circumstances.
- Right to restrict processing — to ask us to limit how we use your data.
- Right to data portability — to receive your data in a structured, commonly used format.
- Right to object — to object to processing based on legitimate interests, and to object to direct marketing at any time.
- Right to withdraw consent — where we rely on your consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at hello@avie.co.uk. We will respond within one month.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with a supervisory authority. In the UK this is the Information Commissioner's Office (ico.org.uk). In the EU, you can complain to the data protection authority in your country of residence.
8. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These include encryption in transit (HTTPS), encrypted connections to our databases, access controls, rate limiting and automated abuse detection on our contact form, and regular vendor due diligence.
No method of transmission over the internet is 100% secure, so while we do our best to protect your data, we cannot guarantee absolute security.
9. Children
The Site is aimed at UK businesses and is not directed at children under 13, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the "Last updated" date at the top and, where appropriate, notify you by email or on the Site.
11. Contact us
If you have any questions about this policy or your personal data, please contact:
- Email: hello@avie.co.uk
- Post: Avie Networks Limited, 38 Judges Walk, Norwich, Norfolk, NR4 7QF
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